Crisis Response Toolkit

As forecasts in crisis evolve and may be uncertain, save time and stay a step ahead of the curve with this best-practice toolkit. This toolkit will guide you through step-by-step instructions on how to respond with the challenges faced during crisis response with mature diagnostics and work plans.



Manage the development and implementation of crisis management and business continuity plans across the enterprise and ensures linkage for all crisis response and recovery plans.

More Uses of the Crisis Response Toolkit:

  • Develop/maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, and partner departments.
  • Lead a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
  • Build and maintain robust and effective relationships with individuals and groups from senior executives to front line stakeholders.
  • Identify shortage risks in key divisions and work with other leaders to develop tactics that will reduce shortage and drive profitable sales.
  • Develop and enhance cooperative professional relationships with local community departments significant to the continuum of care for clients.
  • Function as a member of the facility safety team by assisting in the monitoring of compliance with all safety regulations and by participating in the ongoing orientation and training of clients in all emergency response procedures i.
  • Foster a collaborative work environment using good judgement, good decision making and problem-solving abilities to build a positive and inclusive organisational culture.
  • Develop and lead a community of practice and functional team members regarding the incident and crisis response guidelines and leading practices.
  • Proactively monitor, identify, correlate and escalate threat/emergency/crisis incidents by leveraging open-source intelligence and physical security technology tools.
  • Assist in client relationships with family and/or other key individuals, in a manner consistent with the client’s care plan.

Save time, empower your teams and effectively upgrade your processes with access to this practical Crisis Response Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Crisis Response related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Crisis Response specific requirements:

STEP 1: Get your bearings

Start with…

  • The latest quick edition of the Crisis Response Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organised in a data-driven improvement cycle RDMAICS (Recognise, Define, Measure, Analyse, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organised into seven core areas of process design, this Self-Assessment will help you identify areas in which Crisis Response improvements can be made.

Examples; 10 of the 994 standard requirements:

  1. How do you design an integrated, smart and frictionless mobility system that caters for an ever-growing movement of people and goods while addressing the climate crisis?
  2. Does your organisation include the crisis management program, emergency notification communications system and incident and event reporting in new employee orientation?
  3. What might happen if services that are already provided by the public sector were opened up to competition on a much larger scale than has previously been attempted?
  4. Does your organisation have a written crisis management plan including roles and responsibilities, crisis management procedures and communications protocols?
  5. Does your organisation have an internal communications team or external communication consulting resource capable of professionally handling a cyber crisis?
  6. Do you know how to contact key individuals required to respond to the crisis in your organisation through a variety of channels including non-working hours?
  7. What kind of decisions were taken throughout the period under analysis that indicate the risk threshold your organisation is prepared to take?
  8. How has the importance of the various trade finance providers changed over time, in particular since the beginning of the current economic crisis?
  9. Does your crisis management team meet periodically to review roles and responsibilities and the effectiveness of crisis plans and procedures?
  10. How have your organisation’s risk management objectives and activities changed as a result of the credit crisis and associated market turmoil?

Complete the self-assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Crisis Response book in PDF containing 994 requirements, which criteria correspond to the criteria in…

Your Crisis Response self-assessment dashboard which gives you your dynamically prioritised projects-ready tool and shows your organisation exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Crisis Response Self-Assessment and Scorecard you will develop a clear picture of which Crisis Response areas need attention, which requirements you should focus on and who will be responsible for them: 
    • Shows your organisation instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Crisis Response Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritised projects-ready RACI Matrix shows your organisation exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self-assessment, are the inputs for STEP 3; Start and manage Crisis Response projects with the 62 implementation resources:

  • 62 step-by-step Crisis Response Project Management Form Templates covering over 1500 Crisis Response project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Project Scope Statement: Has the Crisis Response project scope statement been reviewed as part of the baseline process?
  2. Risk Audit: Do you meet all obligations relating to funds secured from grants, loans and sponsors?
  3. Scope Management Plan: Are you meeting with stakeholders and team members?
  4. Project Performance Report: To what degree can all members engage in open and interactive considerations?
  5. Activity Duration Estimates: What are two suggestions for ensuring adequate change control on Crisis Response projects that involve outside contracts?
  6. Activity Duration Estimates: Are team building activities completed to improve team performance?
  7. Change Management Plan: Identify the current level of skills and knowledge and behaviours of the group that will be impacted. What prerequisite knowledge do corresponding groups need?
  8. Requirements Management Plan: Who has the authority to reject Crisis Response project requirements?
  9. Stakeholder Register: What are the major Crisis Response project milestones requiring communications or providing communications opportunities?
  10. Duration Estimating Worksheet: When do the individual activities need to start and finish?

Step-by-step and complete Crisis Response Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Crisis Response project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Crisis Response project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Crisis Response project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Crisis Response project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Crisis Response project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Crisis Response project or Phase Close-Out
  • 5.4 Lessons Learned


With this Three Step process, you will have all the tools you need for any Crisis Response project with this in-depth Crisis Response Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Crisis Response projects, initiatives, organisations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Crisis Response and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organisation and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Crisis Response investments work better.

This Crisis Response All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


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